Your feedback matters to us.
SANHA is committed to maintaining high standards of service, integrity and accountability. If you have a concern regarding our services or certification activities, you may use the form below to submit a formal complaint or appeal.
How the process works
Once your complaint or appeal has been submitted:
- Your submission will be received and reviewed by the appropriate SANHA personnel.
- The matter will be assessed and referred to the relevant department or responsible person where necessary.
- Additional information may be requested from you to assist with the review of the matter.
- The information provided will be considered before an appropriate response or outcome is communicated to you.
Please provide as much relevant and accurate information as possible and attach any supporting documentation that may assist us in reviewing your submission.
Before submitting
Please ensure that:
- Your contact details are correct.
- You clearly explain the nature of your complaint or appeal.
- You provide relevant dates, references or other information that may help us understand the matter.
- You attach any supporting documents or evidence where applicable.
- You indicate any steps you have already taken to resolve the matter.
Complete the form below to submit your complaint or appeal.
